EFCN Offers Two New Webinars

1  Understanding Asset Criticality: Reduce Risk and Optimize Operations

DATE:              July 24, 2018

TIME:               1:00-2:00PM (eastern)

REGISTER:      Register Online

Understanding asset criticality can help a utility reduce risks by optimizing operations, planning maintenance tasks and timing, and capital improvements. This webinar will go into detail on the subject of criticality. We will look at multiple types of redundancies, how assets can fail in multiple manners, and how maintenance operations can be improved to take better care of your system’s most critical assets.

Nick Willis, Program Manager at the Environmental Finance Center at Wichita State University, will lead the discussion.

Questions? Contact EFCN at smallsystems@syr.edu

 

2  How to Build Marketing Skills to Gain Support from Water Customers

DATE:              August 9, 2018

TIME:               2:00-3:00PM (eastern)

REGISTER:      Register Online

Water utilities are experts at keeping their work behind the scenes. Water infrastructure is buried in the ground and treatment plants are tucked away in the community. Water magically appears for customers at the turn of a faucet, whenever they need it. Customers rely on this water for health, cleaning, recreation, and life itself. However, very few customers understand the value of clean water service, or the immense amount of resources and around-the-clock work that it takes to make it happen.

It is time for drinking water utilities to take the stage and show customers the value of public water. In this webinar you will learn the importance of marketing and communication to utility customers. Attendees will learn the steps to creating meaningful public engagement, as well as the single most important aspect of gaining customer support.

Wichita State University’s Leslie Kimble, Marketing Coordinator for the Environmental Finance Center, is the presenter.

Questions? Contact EFCN at smallsystems@syr.edu

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New England Water Works Offers Board Training Basics

Our colleagues at the New England Water Works Association (NEWWA) have a web page devoted to online learning.  One of the areas of focus is Water Board or Commissioner training.  Based on a 2014 EPA Reference Guide, the online update is divided into three modules:

  1. Roles & Responsibilities and Communication
  2. Budgets & Planning for the Future
  3. From source to Tap – Treatment & Distribution Overview

The goal is for board members or commissioners to acquire a basic understanding of issues such as setting water rates and working effectively with water system operators.

 

For more information, please click this link.

Upcoming Webinars for Small Water Systems

The Environmental Finance Center Network (EFCN) is hosting three new webinars focused on small system needs.  Please share these learning opportunities with your state’s small systems, assistance providers, and other interested parties.

  1. ENCOURAGING CUSTOMERS TO CONSERVE – PRICING AND NON-PRICING APPROACHES

DATE:    Thursday, May 31, 2018

TIME:    2:00-3:00PM (eastern)

REGISTER:  Click here

Water systems have a variety of reasons for wanting to encourage conservation, from environmental benefits to limited supply or treatment capacity. This webinar will explore pricing and non-pricing strategies that water systems can use to encourage their customers to conserve water. Attendees will learn how those approaches impact the system’s ability to cover the full cost of providing safe drinking water today and into the future.

 

  1. EPA TOOLS FOR SMALL PUBLIC SYSTEM WATER OPERATORS: ELECTRONIC PREVENTIVE MAINTENANCE LOGS

DATE:              Tuesday, June 19, 2018

TIME:               1:00-2:00PM (eastern)

REGISTER:      Click here

This webinar features EPA’s updated tool, “Preventive Maintenance for Small Public Water Systems Using Ground Water.” The event will feature the many advantages of implementing a preventative maintenance program. Participants will learn where to find the new electronic preventative maintenance logs and how to use the interactive PDF.

 

  1. HOW TO MOTIVATE YOUR EMPLOYEES AND KEEP YOUR CUSTOMERS HAPPY

DATE:              Wednesday, June 27, 2018

TIME:               2:00-3:00PM (eastern)

REGISTER:      Click here

Employees are a utility’s most important asset. How do you maintain this asset so that that employees are happy and motivated when they come to work? Does having happy employees help you have happy customers? Although a utility can’t control when a customer complaint will arise, they can control how employees and leaders handle the situation.

This webinar will teach utilities how to effectively address customer complaints and how to use strategic communication to increase customer and employee satisfaction. The webinar will also explore the relationship between employees and customers.

EFCN to Host Intermediate Asset Management Webinar

This EFCN Webinar will focus on establishing level of service goals as part of an asset management plan.

DATE:              Tuesday, May 1, 2018

TIME:               2:00-3:00PM (eastern)

REGISTER:      Click here Register

Establishing level of service goals is one of the most underappreciated steps in asset management planning. Asset management allows utilities to maintain a desired level of service at the lowest life cycle costs. But how do we know if and when we are meeting our “desired” level of service?

This webinar will teach you why small water systems shouldn’t skip this important step of asset management, and simple ways to “level up” your utility’s asset management plan by establishing level of service goals today!

EPA Awards Competitive Grants in a New Two Year Cycle

WASHINGTON (April 11,2018) — The U.S. Environmental Protection Agency (EPA) is announcing the award of more than $25 million in grants to help the country’s small drinking and wastewater systems and private well owners better protect public health and the environment.

“These grants will fund critical workforce development trainings that will help small systems improve operations and identify when repairs to drinking and wastewater infrastructure are needed in local communities,” said EPA Administrator Scott Pruitt. “EPA is committed to working with our partners in the states to provide all Americans with clean and safe water.”

Funding will be used to provide small public drinking water and wastewater systems with training and technical assistance to achieve and maintain compliance with the Safe Drinking Water Act, improve operational performance, and help inform private drinking water well owners about protecting their drinking water supply and improving water quality. The training and assistance will also help system operators identify when critical infrastructure upgrades are needed and how EPA can help support those efforts, which is consistent with the goals and objectives of President Trump’s Infrastructure Plan.

The grantees are:

  • National Rural Water Association
    • $8.1 million: Provide training and technical assistance for small public water systems to achieve and maintain compliance with the Safe Drinking Water Act
  • Rural Community Assistance Partnership
    • $8.1 million: Provide training and technical assistance for small public water systems to achieve and maintain compliance with the Safe Drinking Water Act
    • $2.2 million: Work with small publicly-owned wastewater and on-site/decentralized wastewater systems to improve water quality
    • $3.4 million: Work with private well owners to improve water quality
  • University of North Carolina at Chapel Hill (on behalf of the Environmental Finance Center Network)
    • $3.6 million: Help small drinking water systems improve financial and managerial capacity to provide safe drinking water.

“The EPA grant support of NRWA has provided critical training and technical assistance to small systems across the country for many years,” said Matthew Holmes, NRWA Deputy CEO. This grant has assisted NRWA in establishing a leading nationwide program for Operator Certification Training, Continuing Education training sessions and SDWA compliance support. NRWA looks forward to continuing the program through 2018-2019.”

“RCAP is honored and excited to continue our partnership with EPA,” said Nathan Ohle, Executive Director, RCAP, Inc. These programs help provide small water and wastewater system staff and private well owners with technical assistance and training to ensure that every community across the country is protecting its public health and creating sustainable long-term solutions to drinking water and wastewater issues. Our partnership with EPA is vital to ensuring that small systems have the skills and expertise needed to support the water and wastewater systems that are so important to their community.”

“The Environmental Finance Center Network is grateful that EPA has selected us to continue our work with small drinking water systems on finance and management issues,” said Glenn Barnes, Associate Director, Environmental Finance Center at The University of North Carolina. “Over the last five years, we have worked with water systems of all kinds to address the same challenges: having appropriate revenues, getting the longest life out of infrastructure, having the right staff, accessing funding programs, reducing water and energy inefficiencies, and communicating to decision makers and to the public at large. We are excited for the opportunity to help these water systems better run their operations so that they can continue to provide clean, safe drinking water today and into the future”.

More than 97 percent of the nation’s 150,000 public water systems serve fewer than 10,000 people, and more than 80 percent of these systems serve fewer than 500 people. Many systems face unique challenges in providing reliable drinking water and wastewater services that meet federal and state regulations.

For more information on EPA’s programs and tools to help small water systems, visit: https://www.epa.gov/dwcapacity

EFCN Tackles Cost Saving Technologies and Level of Service

Our colleagues at the Environmental Finance Center Network (EFCN) are offering two webinars of interest to state drinking water programs and the water systems they oversee.

  1. Technologies to Save Energy, Resources, and Time in Water System Operations

DATE:              April 25

TIME:               1:30-2:30PM (eastern)

REGISTER:      Click here

This webinar will provide attendees with information on some of the fundamental technologies allowing for efficient utility operation. We’ll answer the question, “What in the world is SCADA?” We will also discuss electric motor controls, remote monitoring in utility operations, and some niche and emerging technologies and how they may increase utility efficiency.

  1. Intermediate Asset Management – Level Up with Level of Service Goals!

DATE:              May 1

TIME:               2:00-3:00PM (eastern)

REGISTER:      Click here

Establishing level of service goals is one of the most unappreciated steps in asset management planning.  This webinar will teach you why small water systems shouldn’t skip this important step and simple ways to “level up” a utility’s asset management plan by establishing level of service goals.

Register Today – EPA’s Asset Management Community Call

DATE:              April 18, 2018

TIME:               1:00-2:00PM (eastern)

REGISTER:      Click here

Are you looking for helpful tools and resources as you pursue asset management – as a trainer, as a water system, as a state program specialist?  Join EPA for this event to learn what’s available and how to use the array of tools, information, and strategies to best effect.  See the attached flyer for more information.  AM Community Call Flyer

EFCN Hosts Two New Small System Webinars

Our colleagues at the Environmental Finance Center Network are offering two new small system webinars:

 

Technologies to Save Energy, Resources, and Time in Water System Operations

DATE:              Wednesday, April 25

TIME:               1:30-2:30PM (eastern)

REGISTER:      Register

Saving energy, resources, and operator time benefits water utilities of all sizes. This webinar will provide attendees with information on some of the fundamental technologies allowing for efficient utility operation. We’ll answer the question, “What in the world is SCADA?” We will also discuss electric motor controls, remote monitoring in utility operations, and some niche and emerging technologies and how they may increase utility efficiency.

Intermediate Asset Management – Level Up With Level of Service Goals!

DATE:              Tuesday, May 1

TIME:               2:00-3:00PM (eastern)

REGISTER:      Register

Establishing level of service goals is one of the most underappreciated steps of asset management planning. Asset management allows utilities to maintain a desired level of service at the lowest life cycle costs. But how do we know if and when we are meeting our “desired” level of service?  This webinar will teach you why small water systems shouldn’t skip this important step of asset management, and simple ways to “level up” your utility’s asset management plan by establishing level of service goals today!

Addressing Affordability – AWWA Webinar

If you are an AWWA member, this event is free of charge.  Non-members must pay a $125 webinar registration fee.

DATE:              February 28

TIME:               1:00-2:30PM (eastern)

REGISTER:      Here

This webinar is an introduction to several models and approaches utilities are currently using to assist low-income customers and the tools the utilities are using to effectively reach low-income communities.  These models are presented against the backdrop of “Navigating Legal Pathways to Rate-Funded Customer Assistance Programs.”  Implementing a customer assistance program (CAP) is a way to ameliorate the effect of high water bills on vulnerable and low-income customers, an important and complex issue in many communities. This webinar will give examples of different customer assistance programs currently utilized by utilities and an overview of rate-funded CAPs.

DWSRF and Capacity Building in Action: Identifying and Prioritizing Systems for DWSRF Assistance

Continuing their ongoing joint webinar series, EPA’s DWSRF and Sustainable Systems Teams are hosting a webinar for states to discuss ways that you can identify and prioritize systems in need of DWSRF assistance.

 

DATE:              Wednesday, March 7

TIME;               2:00-3:00PM (eastern)

REGISTER:      Click here

Join us to learn how Delaware and Pennsylvania collaborated with EPA Region 3 in using EPA’s Enforcement Tracking Tool (ETT) to identify systems in non-compliance, and how assistance was provided to return the systems to compliance and protect public health.