New England Water Works Offers Board Training Basics

Our colleagues at the New England Water Works Association (NEWWA) have a web page devoted to online learning.  One of the areas of focus is Water Board or Commissioner training.  Based on a 2014 EPA Reference Guide, the online update is divided into three modules:

  1. Roles & Responsibilities and Communication
  2. Budgets & Planning for the Future
  3. From source to Tap – Treatment & Distribution Overview

The goal is for board members or commissioners to acquire a basic understanding of issues such as setting water rates and working effectively with water system operators.

 

For more information, please click this link.

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Upcoming Webinars for Small Water Systems

The Environmental Finance Center Network (EFCN) is hosting three new webinars focused on small system needs.  Please share these learning opportunities with your state’s small systems, assistance providers, and other interested parties.

  1. ENCOURAGING CUSTOMERS TO CONSERVE – PRICING AND NON-PRICING APPROACHES

DATE:    Thursday, May 31, 2018

TIME:    2:00-3:00PM (eastern)

REGISTER:  Click here

Water systems have a variety of reasons for wanting to encourage conservation, from environmental benefits to limited supply or treatment capacity. This webinar will explore pricing and non-pricing strategies that water systems can use to encourage their customers to conserve water. Attendees will learn how those approaches impact the system’s ability to cover the full cost of providing safe drinking water today and into the future.

 

  1. EPA TOOLS FOR SMALL PUBLIC SYSTEM WATER OPERATORS: ELECTRONIC PREVENTIVE MAINTENANCE LOGS

DATE:              Tuesday, June 19, 2018

TIME:               1:00-2:00PM (eastern)

REGISTER:      Click here

This webinar features EPA’s updated tool, “Preventive Maintenance for Small Public Water Systems Using Ground Water.” The event will feature the many advantages of implementing a preventative maintenance program. Participants will learn where to find the new electronic preventative maintenance logs and how to use the interactive PDF.

 

  1. HOW TO MOTIVATE YOUR EMPLOYEES AND KEEP YOUR CUSTOMERS HAPPY

DATE:              Wednesday, June 27, 2018

TIME:               2:00-3:00PM (eastern)

REGISTER:      Click here

Employees are a utility’s most important asset. How do you maintain this asset so that that employees are happy and motivated when they come to work? Does having happy employees help you have happy customers? Although a utility can’t control when a customer complaint will arise, they can control how employees and leaders handle the situation.

This webinar will teach utilities how to effectively address customer complaints and how to use strategic communication to increase customer and employee satisfaction. The webinar will also explore the relationship between employees and customers.

WaterOperator.org Hosts NCWS Resource Webinars

Our colleagues at WaterOperator.org invite you to help spread the word about two webinar opportunities (same content – just different days) geared toward noncommunity public water systems and those who serve them.

The webinars will introduce their free online course that helps owners and operators of noncommunity public water systems with a groundwater well better understand how to properly care for their water supply. The course curriculum includes the basic science of groundwater, well mechanics, and source water protection best practices.

DATE:              May 29, 2018

TIME:               2:00-3:00PM (eastern)

REGISTER:      Here

 

DATE:              June 6, 2018

TIME:               2:00-3:00PM (eastern)

REGISTER:      Here

The webinar will also highlight some of WaterOperator.org’s most interesting features and how to use the site more effectively for your work.

Though the online course and webinar are geared towards noncommunity systems, very small community water supplies using groundwater may also find the information useful.  Please share this opportunity with your water systems, assistance providers, and colleagues with an interest in this subject.

 

Webinar:  Encouraging Customers to Conserve–Pricing and Non-Pricing Approaches

As part of their ongoing collaboration, AWWA and the Environmental Finance Center Network (EFCN) offer another in their webinar series for small systems.

DATE:              Thursday, May 31, 2018

TIME:               2:00PM-3:00PM (eastern)

REGISTER:      Click here

Water systems have a variety of reasons for wanting to encourage conservation, from environmental benefits to limited supply or treatment capacity. This webinar will explore pricing and non-pricing strategies that water systems can use to encourage their customers to conserve water. You will learn how those approaches impact the system’s ability to cover the full cost of providing safe drinking water today and into the future.