Colorado’s drinking water program has developed a new way to measure the success of its coaching workgroup. The coaching workgroup assists drinking water systems requesting technical, managerial, or financial assistance by pairing them with a staff person. In addition to using compliance, sanitary survey, and other data trends to show capacity development success, the drinking water program wanted to capture and measure the positive impact its coaching workgroup was having on the systems it provided assistance to.
After many discussions and some lively debate, the program decided on ten measures it would use to categorize and track individual improvements systems made as a result of receiving coaching assistance. The ten chosen measures align with the type of assistance a system may receive, can be easily counted, and are open-ended to capture more specific detail on exactly how a system improved. The program will use these results to showcase and report on improved system performance and enhanced public health protection efforts.
Colorado’s Coaching Workgroup Success Measures
As a result of this coaching visit the system has improved:
• Source water adequacy and protection by ________________.
• Treatment operations and maintenance by ______________.
• Residuals management by ______________.
• Storage tank operations and maintenance by ________________.
• Distribution system operations and maintenance by _________________.
• Water quality monitoring and sampling by _____________.
• Cross-connection control by __________________.
• Emergency preparedness and response by ________________.
• Financial viability by _____________.
• Managerial capacity by ______________.
For more information about the Colorado approach, please contact David Dani at email@example.com. He’d also like to hear about what your state is doing in this area…so get in touch!
Editor’s Note: Stay tuned for more information from our Colorado colleagues as they work through the early stages of implementing this approach.